Terms & Conditions

1. Medical and Health Considerations

You must not book a cosmetic tattoo procedure if any of the following apply:

• Major health conditions: Cancer, HIV, hepatitis, or undergoing chemotherapy (unless cleared by your doctor and completed)

• Prone to keloid or hypertrophic scarring

• Taking medications: Roaccutane (isotretinoin) or bisphosphonates. You must be off Roaccutane for 6–12 months before your appointment.

• Allergies: To hair dyes, makeup, iron oxides, or latex

• Recent cosmetic procedures: Cosmetic injectables, skin peels, or microdermabrasion within the last two weeks

• Under 18 years of age

• Pregnant or breastfeeding

• Healing problems or currently experiencing skin irritations: Rashes, sunburn, acne, or psoriasis near the treatment area

• Viral or bacterial infections, cold, or flu: Any illness can affect healing and results

• Blood disorders or heart conditions

• Organ transplant (unless cleared by your doctor)

• Diabetic: Requires doctor’s clearance

2. Booking, Deposit, and Appointment Policy

• Deposit: A non-refundable deposit is required to secure your appointment. This deposit will be deducted from your total on the day.

• Rescheduling: A minimum of 48 hours’ notice is required to reschedule. Late cancellations or changes will result in forfeiture of your deposit.

• No-shows: If you do not attend your appointment or fail to provide notice, your deposit will be forfeited and a new deposit will be required to rebook.

• Late arrivals: Arriving more than 15 minutes late may result in a shortened appointment or rescheduling at Harmony and Hue’s discretion, and your deposit may be forfeited.

• Sickness: Inform us immediately if you are unwell or have an upcoming/recent surgery, as this may affect your appointment. We may be able to accomodate you at a later date at priority if you reschedule due to sickness.

3. Refund and Satisfaction Policy

• No refunds are given for change of mind once the procedure has begun or is completed.

• If, on arrival, you are found to have contraindications or have not followed preparation instructions, your deposit will be forfeited.

• Healed results vary between individuals and cannot be guaranteed. Factors including skin type, lifestyle, aftercare compliance, and medications can all affect the outcome. Additional sessions may be required to achieve your desired result.

  Two-session packages: Brow and lip services are priced as a two-session package. The included touch-up appointment must be completed within 12 weeks of your initial session. Touch-up appointments outside this window are not included in the package price and will be charged as follows:

  • Within 12 months of your last appointment: $300

  • Between 12 and 24 months of your last appointment: $400

  • Over 24 months: considered a new initial appointment and charged at the current full-service rate

4. Aftercare and Preparation

• Ensure you have read all pre-care and aftercare information before your appointment.

• Follow all instructions provided by Harmony and Hue to maximise your results and healing.

6. Patch Testing

• Patch testing is available on request. If you have known sensitivities to cosmetics, hair dye, iron oxides, or similar products, you are strongly encouraged to request a patch test prior to your appointment. Please contact Harmony and Hue to arrange this at least 48 hours before your scheduled appointment. Harmony and Hue is not liable for reactions where a patch test was available but not requested.

7. Safety and Hygiene

• No children, pets, or guests are permitted in the treatment room for safety and hygiene reasons.

• Harmony and Hue reserves the right to refuse service for health, safety, or professional reasons.

8. Payment

• Accepted methods: Debit card, credit card (Visa/Mastercard), ApplePay and cash.

• Surcharge: A surcharge applies to debit and credit card payments (Visa/Mastercard). The surcharge rate reflects our current cost of card acceptance and is subject to change. Cash payments incur no surcharge. Note: card payment surcharges on Visa and Mastercard transactions are scheduled to be removed from 1 October 2026 in accordance with RBA reforms.

9. General

• You must be at least 18 years old.

• By booking, you confirm that all information provided is truthful and complete.

• Harmony and Hue is not liable for any adverse reactions or outcomes resulting from failure to disclose relevant information.

• Before and after photos may be taken for your client file. Consent for promotional use is managed separately through your Harmony and Hue Consent Form.

• These terms do not limit your rights under Australian Consumer Law.

  10. Referral Programme

  • Referral discount is valid for new clients only on their first booking.

  • The promo code GFSHARE50 must be applied at the time of booking to receive $50 off.

  • Referring clients will receive a $50 salon credit once the new client has attended and paid for their first appointment in full.

  • Credits can be redeemed against Annual or Bi-Annual touch-ups, or any other new service.

  • No reward is issued for cancellations or no-shows.

  • Credits are non-transferable, hold no cash value, and cannot be redeemed for aftercare products.

  • There is no limit to how many friends you can refer.

If you have any questions, please contact Harmony and Hue via email or phone before booking.