Terms & Conditions

1. Medical and Health Considerations

You must not book a cosmetic tattoo procedure if any of the following apply:

• Major health conditions: Cancer, HIV, hepatitis, or undergoing chemotherapy (unless cleared by your doctor and completed)

• Prone to keloid or hypertrophic scarring

• Taking medications: Roaccutane (isotretinoin), bisphosphonates, or acne medication (must be off Accutane for 6–12 months before qualifying)

• Allergies: To hair dyes, makeup, iron oxides, or latex

• Recent cosmetic procedures: Cosmetic injectables, skin peels, or microdermabrasion within the last two weeks

• Under 18 years of age

• Pregnant or breastfeeding

• Healing problems or currently experiencing skin irritations: Rashes, sunburn, acne, or psoriasis near the treatment area

• Viral or bacterial infections, cold, or flu: Any illness can affect healing and results

• Blood disorders or heart conditions

• Organ transplant (unless cleared by your doctor)

• Diabetic: Requires doctor’s clearance

2. Booking, Deposit, and Appointment Policy

• Deposit: A non-refundable deposit is required to secure your appointment. This deposit will be deducted from your total on the day.

• Rescheduling: A minimum of 48 hours’ notice is required to reschedule. Late cancellations or changes will result in forfeiture of your deposit.

• No-shows: If you do not attend your appointment or fail to provide notice, your deposit will be forfeited and a new deposit will be required to rebook.

• Late arrivals: Arriving more than 15 minutes late may result in a shortened appointment or rescheduling at Harmony and Hue’s discretion, and your deposit may be forfeited.

• Sickness: Inform us immediately if you are unwell or have an upcoming/recent surgery, as this may affect your appointment. We may be able to accomodate you at a later date at priority if you reschedule due to sickness.

3. Refund and Satisfaction Policy

• No refunds are given for change of mind once the procedure has begun or is completed.

• If, on arrival, you are found to have contraindications or have not followed preparation instructions, your deposit will be forfeited.

• Touch-up appointments may be required for optimal results and are not included in the initial service price unless otherwise stated.

4. Aftercare and Preparation

• Ensure you have read all pre-care and aftercare information before your appointment.

• Follow all instructions provided by Harmony and Hue to maximise your results and healing.

5. Safety and Hygiene

• No children, pets, or guests are permitted in the treatment room for safety and hygiene reasons.

• Harmony and Hue reserves the right to refuse service at any time for any reason.

6. Payment

• Accepted methods: Debit card, credit card (Visa/Mastercard), and cash.

• Surcharge: Debit/credit card payments incur a 1% surcharge.

7. General

• You must be at least 18 years old.

• By booking, you confirm that all information provided is truthful and complete.

• Harmony and Hue is not liable for any adverse reactions or outcomes resulting from failure to disclose relevant information.

• Before and after photos may be taken for your file and, with your permission, for promotional use.

• These terms do not limit your rights under Australian Consumer Law.

If you have any questions, please contact Harmony and Hue via email or phone before booking.